Help Center
Frequently asked questions
Clear answers about formats, schedules, payments, and accessibility—designed for fast scanning and keyboard navigation.
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+1 (415) 555-0192
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Yes. Most courses are available in both self-paced and live-cohort formats to fit any timezone.
Start with the free placement quiz and an optional 10-minute advisor call. We recommend a level based on your baseline score, target score, and timeline.
Course access includes structured lessons, practice sets, analytics, weekly study plans, and instructor feedback (for live cohorts). Some plans also include mock exams and office hours.
Yes. You can switch formats if a matching cohort is available. Any price difference is prorated based on remaining access.
We offer a 7-day refund window for new enrollments if you have completed fewer than 10% of the course content. After that, you can pause or transfer access.
We accept major credit and debit cards and select regional payment options. Receipts are sent automatically after checkout.
Yes. Limited scholarships and student discounts are available periodically. Apply via the scholarship form and we will respond within 3 business days.
We design for accessibility: keyboard-friendly navigation, visible focus states, clear contrast, and screen-reader-friendly structure. If you need accommodations, contact support.
Live cohorts publish multiple time options. If you miss a session, you can watch the recording and submit questions asynchronously.
You can email support or use the contact form. Typical response time is within 24 hours on business days.
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